Komonoshop.gr is the e-shop for the online display and supply of products and services of the company Komono, under the name PREMIUM BALKAN BUSINESS LTD, seated at Lamias 6 street , Tavros area , po 17778 and VAT 800389928, Tax Office KEFODE. Before entering our online shop and browse our webpage, please refer to the following terms and conditions, which specifically apply to the use of the e-shop of Komonoshop.gr found at www.komonoshop.gr. Make sure you agree with the following terms and conditions, because further use and navigation of the said webpage www.komonoshop.gr implies your express and unreserved consent to them.
1. Terms
Komonoshop.gr maintains the right to unilaterally amend or renew these terms and conditions for transactions performed through its e-shop according to its needs and honest practices. Komonoshop.gr assumes the obligation to notify users of any amendments, as well as any changes through the website of this e-shop. It is clarified that the change of terms shall not regard orders already made.
2. Supplied information & Products
Komonoshop.gr is bound to make complete and valid information available on its webpage www.komonoshop.gr with respect to essential characteristics described for every available product as required and also bound to provide accurate data on the services provided by the Komonoshop.gr e-shop subject to any technical or typing errors having escaped its attention or accidentally arisen or due to the suspended operation of the webpage or force majeure.
3. Limited liability
Komonoshop.gr cannot provide any guarantees about product availability, but it guarantees end consumers will be notified in time of non-availability. Komonoshop.gr is solely liable for fraud and gross negligence in case of delay in the delivery of ordered products and for information or services provided through its website. The e-shop of Komonoshop.gr shall not be liable for any technical problems which may be experienced by users when attempting to access the website and during their access related to the operation or compatibility of their own infrastructure with the use of the website. Moreover, Komonoshop.gr shall not be held liable for third-party acts or omissions and, particularly, unauthorized third-party interventions to products and/or services and/or information available online.
4. Copyright
www.komonoshop.gr is the official website of Komonoshop.gr. All webpage contents posted by Komonoshop.gr including images, graphics, photographs, designs, texts, services and products provided are the intellectual property of Komonoshop.gr protected under current Greek and EU legislation and international contracts. It is strictly prohibited to copy, analogically/digitally record and reproduce, distribute, transfer, download, process, resale, produce resulting work or mislead the public about the actual provider of website contents. Any reproduction, republication, download, announcement, propagation or dissemination or any other use of contents in any way or medium for trade or other purposes shall be allowed only following a prior written consent by Komonoshop.gr or any other legal beneficiary of such copyright. Names, images, logos and trademarks representing Komonoshop.gr and/or its e-shop and/or third parties contracted with them, as well as their products or services, are exclusive signs and trademarks of Komonoshop.gr and/or www.komonoshop.gr and/or these third parties and subject to the Greek, EU and international legislation on trademarks and industrial and intellectual property and unfair competition. In all cases, their display and appearance on www.komonoshop.gr web pages should not, in any way, be considered to assign or transfer the license or right to use them.
5. User’s Obligations
The users of www.komonoshop.gr web pages accept that they shall not use them or the Komonoshop.gr to send, publish, e-mail or in any other way propagate any contents that are illegal, harmful, threatening, offensive, disturbing, defamatory, slanderous, vulgar, indecent, libelous, in breach of another party’s privacy, show empathy or express racial, ethnic or other discrimination, or that may harm minors in any way. Such contents may not be propagated under the law or contractual or managerial relations (such as internal information, proprietary and confidential information obtained or disclosed as part of employment relationships or subject to confidentiality agreements). Contents in breach of a patent, trademark, trade secret, copyright or other third-party rights, including software viruses or any other codes, files or programs designed to interrupt, damage, destroy or impede the operation of any software or hardware, intentionally or unintentionally in violation of the current Greek and EU legislations and provisions, contents which may harass third parties in any way and any content used to collect or save user’s personal data may not be propagated.
6. Transaction Privacy
It is understood that privacy shall be maintained. The same key principles governing standard transactions shall apply to e-commerce. All information transferred by the user/member to Komonoshop.gr is confidential and Komonoshop.gr has taken all necessary measures so that it is used to the extent necessary to provide services. Komonoshop.gr shall not disclose customer or transaction data, unless you have provided a written authorization or if such is mandated by a court order or a decision by any other public authority. In case where Komonoshop.gr uses third parties to support its systems, it shall make sure privacy is secured. You may request any data kept about you, as well as their correction in case you are able to establish the existence of an error. For your safety, you should also treat all information provided through the service as confidential and private and not proceed to their disclosure to third parties.
7. Transaction Safety
Komonoshop.gr acknowledges the significance of Your Personal Data Protection, as well as that of your online transactions and takes all necessary measures to ensure maximum security (SSL. 2048-bit RSA). All information related to personal data and transactions is safe and private. The Komonoshop.gr safety is achieved as follows: User ID is needed to identify you and your e-mail and password is used to grant you access to your personal data in absolute safety. You have the option to change your Password and E-mail whenever you wish. The only person having access to your data is you through these codes and you are solely responsible for maintain secrecy and privacy against third parties. In case of loss or leak, you should promptly notify us, otherwise the Komonoshop.gr shall not be held liable for unauthorized use of the password. We recommend, for safety reasons, you regularly change your password and avoid using the same and easily detected codes (e.g. date of birth). Moreover, we recommend you use not only letters and numbers, but symbols as well to create a password. Payment using a visa card or PayPal is an absolutely safe payment method for our customers. Komonoshop.gr shall never become aware of your card or account information. To pay the order, you shall be redirected to the Alpha Bank website or PayPal website accordingly without any contact in any case with data and details of your credit/debit card. This information shall be transferred by you using encrypted connection to Alpha Bank or PayPal through their safe transaction systems.
8. Personal Data Protection
The processing of personal data is carried out in accordance with General Data Protection Regulation (GGD 2016/679), any specific national and European legislation in certain cases, the Greek law on the protection of personal data and privacy in the field of electronic communications (Law 3471/2006) and the decisions of the Hellenic Data Protection Authority (HDPA). While navigating www.komonoshop.gr web pages to order products and make sure we are able to contact you and give you updates on our new products, you may be requested to share your details (name, occupation, e-mail etc.). Any personal data declared anywhere in the www.komonoshop.gr web pages and services are solely intended to ensure the operation of the respective service and may not be used by any third parties subject to the provisions of Law 2472/97 on the protection of individuals with respect to the processing of personal data, as in force. The www.komonoshop.gr e-shop shall operate under current Greek and EU legislation and safely maintain your personal data for as long as you are registered to a www.komonoshop.gr service; such data shall be deleted after the trading relationship expires in any way. The personal data declared to the www.komonoshop.gr e-shop shall be solely used by it or affiliated businesses to support, promote, and execute the trade relationship. The data maintained in the record may be communicated to competent judicial, police, and other administrative authorities upon their legal request and under the current statutory provisions. The client has the right to information and objection under articles 11 to 13 of Law 2472/1997 within the framework of the legislation on the privacy of telecommunications. Information requested: Personal Details: Every visitor can browse the www.komonoshop.gr e-shop without providing any personal information. We shall need personal data only if you become a member and create a user account. At this stage you will only be asked for your e-mail, where you shall receive our newsletters if you agree. If you proceed to an order of products, you must also enter details about your transaction with us. Data required for every transaction include your last name, landline telephone number, address (street, town, and postal code), the shipping address and type of payment document (receipt). Optional data include your mobile telephone number (in case we need to promptly communicate with you) and occupation.
Cookies:
Our website (www.komonoshop.gr) uses cookies for a convenient purchase experience. Cookies or alphanumeric identifiers (session cookies) are solely used to detect you are entering the site so that your password is not requested on pages involving data exchange. If your Web browser has been set to reject cookies, you shall not be able to use purchase services on our online store. In this case, you may easily change this setting.
New account:
When you register on our website (www.komonoshop.gr) you will be asked to provide some personal information for your convenience when shopping with us. Accepting our terms and conditions means when registering means that you accept receiving our newsletters to the email account you provided. You can unregister from our mailing list anytime. Your email account will not be used by 3rd parties. It will be kept in our database and you will only be informed about new products, special offers and style tips.
9. Product purchase
In order to make the search and order procedure easier, we have segmented our products in product categories. Every category has further filters helping you to narrow down your search as quickly and easily as possibly. Komonoshop.gr shall make all possible efforts to provide world-class service to you. However, cases of errors may not be excluded for prices and secondary product characteristics and it cannot be ensured that there will be no suspended webpage operation or “human” errors when updating/entering product prices. For the safety and effectiveness of your purchases, we urge you, if you find that a product is available at an unusually low or high price compared to its market value, to contact the Sales Department at +302105765920 or through the contact form available online before you proceed to an order. Once your order is registered, you shall receive an automated e-mail stating your order details. You can view the progress of your order through the e-shop under “Management”. In general, and in case where there are any pending issues with respect to your order, you will be sent a relevant e-mail. Alternatively, we shall contact you at the telephone numbers provided upon your registration or when you entered your order on our site. You are asked to make sure these e-mails reach us and to maintain them throughout our transaction. In case where you do not receive the relevant e-mails, you are obliged to notify us without delay under the general terms governing our transactions.
10. Product Return – Replacement
All purchases are final, however Komonoshop.gr will gladly allow any item to be exchanged within 7 days of receiving the merchandise as long as it has not been used, washed, or damaged in anyway. The exchanged merchandise must be accompanied by original sales receipt and tags attached. Please follow the steps below to go forward with an exchange:
• Within 7 days of receiving the merchandise contact Komonoshop.gr by emailing: info@komonoshop.gr. If your exchange is within the guidelines listed above, we will send you an exchange authorization email.
• Once you have been authorized to make your exchange, you should send back the items you wish to exchange making sure it is post marked within 7 days of receiving the merchandise. Please make sure to include your original receipt and tags attached. We will not accept merchandise sent to us that was not post marked within 10 days of receiving the purchase for European Countries and 15 days for the Rest of the World. Also, the shipping cost of the return, as well as the new shipment, will bear the sender.
• Once we receive your return and it has been approved, you will be notified by email. You will receive an additional email with a store credit promo code. The credit includes the cost of the product and tax, but excludes shipping and any clearance customs may arise during the return.
• There is no guarantee we will have your desired exchange piece in the desired color/ size, but you can use the credit promo code to purchase any new style/color/ size you desire that’s in stock and the credit never expires until it’s been fully used.
Please note: If your order is returned back to us because of no collection from the receiver, the receiver will bear the shipping cost of the return and any customs fees may arise.
Komonoshop.gr does not offer refunds. All sale items, are final sale.
By placing an order on www.komonoshop.gr, you are agreeing to the Returns and Exchanges Policy.
11. Order Cancellation
An order may be cancelled in the following cases: Before the order is completed, during the online order placement, you may remove product quantities from your basket by pressing the delete button. If the online order has been completed, but the product has not yet been invoiced/sent, you may call +302105765920 and we shall undertake the cancellation of your order. In case where your order has already been invoiced, but you have not yet received it and you wish it is cancelled, immediately contact us at +302105765920 and give your order details. We shall immediately inform you about all your options. Once part of the order is received and you do not want the remaining order to be sent, call us at +302105765920 or contact us through the online contact form and explain the reason why you wish the remaining order to be cancelled. We shall immediately inform you about all your options.
12. Payment methods
- Debit/ Credit card
Komonoshop.gr cooperates with Alpha Bank for debit/ credit card payment services. Payment using credit cards is an absolutely safe payment method for our clients. Komonoshop.gr shall never become aware of your card or account information. This information shall be transferred by you using encrypted connection to Alpha Bank through the bank’s safe transaction systems. In case where you choose to pay using a credit card, you must be present to receive your order and have your ID with you. This also applies when you place an order on behalf of a company. In this case, the card must be corporate and it should state the name of the recipient. When placing an order, the purchase agreement shall be concluded once your payment transfer is concluded.
- Bank account transfer
Komonoshop.gr cooperates with Alpha bank. Bank transfer is an absolutely safe payment method. Our clients, will receive our bank account details and more information for the transaction via email, after their order checkout.
- PayPal
Komonoshop.gr cooperates with PayPal as well. PayPal payment is an absolutely safe payment method for our clients. Komonoshop.gr shall never become aware of your account information. To pay your order, you shall be redirected to the PayPal webpage without any contact in any case with data and details of your account. In case where you choose to pay using PayPal, you must be present to receive your order and have your ID with you. This also applies when you place an order on behalf of a company. When placing an order, the purchase agreement shall be concluded once your payment transfer is concluded.
- IRIS
Komonoshop.gr cooperates with Alpha Bank for IRIS payment services. IRIS payment is an absolutely safe payment method for our clients. Komonoshop.gr shall never become aware of your account information. This information shall be transferred by you using encrypted connection to Alpha Bank through the bank’s safe transaction systems. In case where you choose to pay using IRIS, you must be present to receive your order and have your ID with you. This also applies when you place an order on behalf of a company. In this case, the acoount must be corporate and it should state the name of the recipient. When placing an order, the purchase agreement shall be concluded once your payment transfer is concluded.
13. Order/ Delivery/ Shipping Costs
You will receive a confirmation email from us when your order is processed. This will include a tracking number so you can track your order. Make sure someone is home to sign the delivery otherwise they will not leave the package. This is done for security reasons. We want to be sure your order reaches you and only you. If you haven’t received your order after 10 days please send us an email, with your order number, at info@komonoshop.gr and we’ll do our best to locate the problem. However, Komonoshop.gr does not refund the shipping costs.
Greece: Delivery with ELTA COURIER – 2-3 working days.
Shipping Fee: 3,50€ (Free shipping for orders over 70€).
Delivery days are from Monday to Friday between 9.00 am and 17:00 pm.
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Pickup in store – Our stores
Place your order to have your collect-in-store order delivered the next weekday. The minute your delivery confirmation email can be found in your inbox your order will be ready for pickup. Make sure to bring your ID
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International shipping
Europe Region
Delivery with UPS or DHL – 7-12 working days.
Shipping Fee: 19€
Please note: The customer is charged with any taxes and duties that may arise during the customs clearance process.
Rest of the World
Delivery with UPS or DHL – 7-12 working days.
Shipping Fee: 45€
Please note: The customer is charged with any taxes and duties that may arise during the customs clearance process.
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Delayed Delivery
We ask you to contact our customer service (info@komonoshop.gr) if your package has not arrived within 10 working days (Europe / USA) so we can locate the problem.
14. Transaction currency
Currency translations act as a guide. All transactions are completed in Euros (€).
